Oracle RightNow CX Cloud Service combines Web, Social and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort. RightNow's service enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for mission critical customer experience delivery. It is, therefore, a CRM product with robust features that involve not only serving SSs in the conventional manner, but also web-based self-service, and handling of consumers via social media and chats.

Solution Ares

RightNow Web Experience

Provides a rich online customer experience solution to research, purchase, or resolve issues from any device

RightNow Social Experience

Manages interactions across the social Web as a fully integrated part of the customer experience

RightNow Contact Center Experience

Delivers end-to-end management of the customer journey through unified records, interfaces and knowledge

RightNow Engage

Enhances the customer experience with proactive, highly personalized communications informed by integrated analytics

Avulze and Oracle: preferred partners in your success

As an Oracle Platinum Partner, Avulze Consulting can help maximize the business impact of Oracle investments. As a customer-centric, relationship-driven global technology partner, Avulze's deep industry expertise and worldwide resources can work together with client teams to make the investments more strategic and impactful.

With our strong background in Oracle Service Cloud, Fast Track Deployment and Skilled project team we bring a unique value proposition to our clients. The major benefits include:

  • Reduced implementation time, complexity and risk
  • Predictable implementation cost
  • Standard reporting across all subject areas
  • Robust visibility model tailored for your organization

Contact Avulze today, to get a quick implementation of Oracle Right Now with minimum risk and maximum ROI